Title Head – Customer Care
Categories Service Head
Job Location Coimbatore
Last date for applying 2017-07-31
Job Information

Company Profile

Autoprint Machinery Manufacturers Pvt Ltd is a pioneer in manufacturing offset printing and post printing machines catering to domestic and international markets. Headquartered in Coimbatore, the Enterprise has state of the art manufacturing plants in Coimbatore and Himachal Pradesh including PAN India Sales and Service operations.

The evolution of own technology based on a philosophy of ensuring high quality results even in small machines, inculcating the concept of Small and Sharp to the end user has resulted in what Autoprint is today, with over 8000 installations globally spread over 50 countries.

 Requirements:

Qualification : Diploma/BE ( Mech/ Ele/ Prin)
The candidate should have 10 or more years experience in service/ maintenance of capital goods (preferably in offset printing machinery or digital printing machinery / post printing equipment).
The candidate should have good communication and presentation skills, willing to travel

Job Description

Effectively manage the team (customer care) and Ensure customer satisfaction
Implement suitable actions/schemes to ensure the service & Spares target
Meet service engineers in a regular manner and provide On-Job Training for critical issues
Keep up the engineers motivation in a continuous mode
E ensure on-time attention of service and spares requests from customer
Implement customer support activities / field visits / various type machine maintenance program
Monitor and control cost (Control on  the budget)
Coordinate with Sales and ensure sales-service convergence
Conduct regular meeting with service engineer at field and resolve their grievances

Technical Qualification Heading Service/Maintenance of capital goods
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